Frequently
Asked Questions
General
Yes, we're always expanding our network with qualified dealers who share our commitment to quality. Our selective distribution model ensures market protection for existing dealers while identifying opportunities in under-served markets. Contact us to discuss how our brands can drive profitability.
Currently, no. We focus on supporting our authorized dealer network and maintaining quality control through trusted partners. While this may change as we evolve our services, we can't make promises about timeline or implementation of drop-shipping capabilities.
We're committed to reducing environmental impact through waste minimization, emission reduction in operations, and partnering with suppliers who share our values. We invest in recycling initiatives, energy efficiency, and community engagement to build a stronger foundation for long-term success.
Account Management
Contact Tireweb support directly or reach out to our team via phone or email. Our customer service representatives can assist with password reset procedures and help ensure you regain account access quickly and securely.
Once logged into Tireweb, look for "Change Password" in your account settings or profile section. This feature allows secure password updates while maintaining access to all account functions and order history.
Yes, all account management is handled through Tireweb. Update contact information, billing details, shipping addresses, and preferences directly through your online account to ensure current, accurate information for seamless order processing.
Your complete invoice history is accessible through your Tireweb account. Navigate to the invoicing or order history section to view, download, and manage past invoices and payment records for accounting and record-keeping purposes.
Product Information
Yes, all three proprietary brands—Lexani, Rolling Big Power, and Lionhart—include comprehensive manufacturer warranties. As the manufacturer, we provide limited treadwear warranties and additional protections like our Rolling Big Promise program. Specific terms vary by brand and tire line.
Complete technical specifications are available on our brands page or on individual brand websites: rbptires.com, lexanitires.com, and lionharttires.com. These resources provide size charts, load ratings, speed ratings, and performance characteristics for informed decision-making.
We don't sell directly to consumers. All return inquiries must be handled by the dealer or retailer where tires were purchased. Our authorized dealers are equipped to assist with some warranty claims and returns according to established policies and procedures.
Product Availability
We continuously monitor and maintain inventory levels without a rigid schedule. Our goal is keeping stock full across our distribution network, and Tireweb reflects real-time inventory status to help you make informed ordering decisions.
Yes, we accept backorders for temporarily out-of-stock items. Contact our team directly to set up backorders and receive updates on expected availability. We'll work with you to manage inventory needs and provide availability timelines.
Pricing & Terms
We use a tiered dealer program providing increasing benefits and discounts based on business volume. Higher-volume dealers unlock enhanced pricing and exclusive incentive programs. Our incentivized programs offer additional benefits including margin protections and marketing support based on commitment levels.
We offer various payment terms tailored to different business needs. Your specific terms depend on factors like credit approval, order volume, and partnership length. Contact our team directly to discuss payment options that work best for your operation.
No, our pricing structure is fixed and consistent across our dealer network. This ensures fairness and maintains our selective distribution model's integrity. Our tiered dealer program and volume incentives provide pathways to better pricing based on business commitment.
Order Processing
No minimum order requirements. We understand dealer needs vary and support businesses of all sizes with flexible ordering options that work for your specific volume and inventory management needs.
All orders are placed through Tireweb, our online ordering system providing 24/7 access to complete inventory, real-time pricing, and streamlined processing. The platform makes ordering simple and efficient for busy dealers needing quick access.
Yes, for special pricing, large volume orders, or unique shipping requirements, contact our team by phone, email, or through Tireweb. We're happy to work on custom quotes meeting your specific business needs and requirements.
Shipping & Logistics
In certain situations, we may accommodate expedited shipping requests, though availability depends on product location, destination, and inventory levels. Since options vary significantly, contact us directly to discuss urgent shipping requirements and available solutions for your needs.
We provide nationwide distribution coverage across the United States. Our strategic distribution network enables efficient coast-to-coast service with flexible delivery options including factory-direct shipments, warehouse will-call, trailer loads, LTL, and multi-stop deliveries.
Yes, all shipment tracking and order management is handled through Tireweb. Once logged in, monitor order status, track shipments, and access shipping information in real-time. Tireweb provides comprehensive order visibility from placement through delivery.